Yanko Peyankov

Yanko was an outstanding Program Manager on my team. He possesses a rare talent for client handling. Clients genuinely loved working with him because he built trust effortlessly and always had their best interests at heart.

Where Yanko truly stands out is in high-stakes environments. Whenever critical stakeholder situations or conflicting priorities arose, he remained completely calm, navigated the tension with diplomacy, and aligned everyone toward a shared path forward. He never lost sight of the big picture, ensuring complex programs stayed on strategy without letting crucial details slip.

Above all, Yanko is deeply loyal and committed to his team, his clients, and the company. His leadership, stakeholder management, and strategic clarity make him an asset to any organization. I would welcome the chance to work with him again anytime.

Yanko and I collaborated closely on customer-related issues, consistently achieving optimal outcomes in record time. His ability to understand and address customer needs was impressive, always increasing customer satisfaction.

His proactive approach to process improvement was notable. We often discussed and implemented ideas to enhance internal processes and interdepartmental collaboration. Yanko insights were valuable, resulting in tangible improvements.

Yanko is a self-starter who took the lead in creating and defining the foundational processes and knowledge base of the department. His commitment to organization and efficiency was evident from the beginning, setting a high standard for our team.

His projects, consistently well-organized, not only met but exceeded expectations, often serving as models for similar endeavors. Yanko's ability to grow and retain customers showcased his dedication and expertise in managing technical accounts.

In summary, I highly recommend Yanko for his excellent contributions as a Technical Account Manager. His proactive mindset, dedication to customer success, and impact on process improvement make him a valuable asset to any team.

Yanko has been working in my team as IT Process Expert. In this role he was instrumental to improve our IT processes and implement a Lean IT program. He has also successfully managed several IT projects in this area.

Yanko has vast experience on IT processes and how to run and optimize them. At the same time he has a good understanding of how an IT organization is working.

Yanko is very structured in his way of working, independent and reliable and thus brings the assigned tasks and projects to a successful conclusion. His good sense of communication makes stakeholder management very easy for him. He not only gets along very well with his managers and coworkers but also is always willing to help and take over additional work.

Yanko is always interested to take over new responsibilities and learn new topics, which he will study on his own with great interest.

I regard Yanko as one of the biggest assets in my team who is a great help in accomplishing the team’s goals.

I as working with Yanko for several years. I experienced him as Team Leader for Incident Mgt and later as Account Service Manager for the Ericsson Account.

Yanko is very structured, shows the not-let-go mentality and spotting a lot of improvements areas which he either following up himself or addressing to others (customer process violations, Incident categorization) Yanko is having different strengths which go much above the mentioned one. He is someone who consistently performs at a level that exceed expectations and displays a sense of urgency and commitment in achieving own and team goals. He is result driven and achieves goals regardless of barriers or obstacles.

Yanko prioritizes and completes tasks critical to achieving his goals. He is knowledgeable of how to research the facts and analyze the situation before making a decision or taken action with the customer. Yanko stays to his commitments and delivers expected results in time. He identifies and focuses on the critical or highest-priority problems, issues or tasks. He keeps people informed through use of appropriate methods and media (mail, phone, conferences). He shares relevant or useful information in a timely manner and he communicates clearly, concisely and accurately.

I wish him all the best for his future privately and business related

Yanko has a great knowledge in ITIL and Service management, understanding the business needs and the delivery organization capabilities. He is a very focused Account Manager, always balancing between the customer needs and the supplier capabilities. I would highly recommend him as a great IT, Project and Process consultancy professional

I have had the pleasure to work with Yanko for almost 5 years, both as his peer and his operational lead. He has truly impressed me with his level of maturity when it comes to IT service management processes development, implementation and optimization. Yanko is a perfect team player and a very strong communicator, being able to deliver either trainings or just a simple message to large audience, achieving the desired outcome. He is very reliable, self driven and able to stay calm even in critical situations under high pressure. Last but not least, Yanko is one of the most creative people I have been working with, "including real art" in his day to day tasks. Each organization could only benefit having him either as a leader or individual contributor!